Privacy Policy

This policy explains how Mintello collects and uses information when you shop on mintello.shop.

Data We Collect

• Contact details you provide (name, email, phone, Pakistan shipping address)
• Order history and notes needed for COD fulfillment
• Account identity via Clerk when you sign in
• Essential site cookies (cart, session, cookie-consent choice) — required for the storefront to work
• Optional analytics or marketing cookies only if you accept them in the cookie banner (tools may include Google Analytics or Meta Pixel if enabled later — we will name any live tools here when activated)
• Basic server error logs (no payment card data — we use Cash on Delivery)

How We Use Data

• To process and deliver COD orders within Pakistan
• To call or message you for order verification before shipping
• To send order status and (if opted in) newsletter messages
• To prevent fraud and improve the storefront

Cookies & Consent

You can accept all cookies, reject non-essential cookies, or customize analytics/marketing preferences via the on-site banner. Essential cookies cannot be disabled. See our Cookie Policy for details. If this policy changes materially, we may re-prompt for consent.

Retention

Order records are kept as long as needed for fulfillment, returns, and legal/accounting requirements (typically at least the period of any warranty or tax record-keeping duty). Account profiles can be deleted on request; some order history may be retained in anonymized or limited form for operational records.

Sharing

We share data with couriers for delivery, and with infrastructure providers (hosting, auth, email, database) under contract. We do not sell personal data.

Security

We use HTTPS, industry-standard authentication (Clerk), and access-controlled admin tools. Technical error logs are kept server-side and should not include plaintext PII beyond what is required to support your order.

Your Rights

Contact support@mintello.shop to request access, correction, or deletion of account data, subject to order-record retention needs. Signed-in customers may also use in-app account tools where available.

International Visitors

Mintello ships only within Pakistan. The same privacy practices apply to visitors browsing from other countries; we do not process card payments. For formal legal advice on data protection, consult a qualified lawyer.

Governing Area

Mintello currently operates for customers in Pakistan. This policy is intended for that context and is a practical summary — not a substitute for professional legal review.